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Quality Commitment |
This Chambers is an established and highly regarded set of chambers committed to providing a first class service to all clients.
The list below is a statement of the areas of our commitment which is ensured by our internal quality procedures and adhered to by all members and staff. We undergo independent assessments of all our practice management functions and, as a result, have been awarded the Bar Council’s quality assurance standard, BARMARK and the Legal Services Commission's parallel quality standard, Quality Mark for the Bar ("QMB").
We aim to:
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Provide an efficient and professional service
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Maintain consistently high standards
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Work to and meet the requirements of BARMARK and Quality Mark for the Bar
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Enable everyone in Chambers to contribute towards the implementation and improvement of our Quality System
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Ensure that Members and Staff adhere to the Quality Codes
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Regularly review our standards and quality management systems
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Implement structured corrective and preventive action measures
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Ensure that our service and systems are focused on client needs
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Provide resources and training to enable members and staff to meet our standards
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Ensure that all barristers and employees are able to contribute to the overall success of Chambers
If clients wish to comment upon the services which this chambers provides, they are invited to contact, in the first instance, the Senior Clerk, Ken Darvill. Alternatively, clients may choose to contact the Head of Chambers, with whom overall responsibility lies for ensuring that the requirements of the BARMARK and QMB standards are implemented and maintained. Formal complaints should be submitted to John Black QC, Chair of our Complaints Committee.
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